FAQs
(1) What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options. For a full list, please visit our Payment Methods page.
(2) What is the ordering process?
Our ordering process is simple and takes just three steps:
- l Browse our collection and add your favorite items to the shopping cart.
- l Enter your billing and shipping information.
- l Confirm your order and complete the payment.
(3) What if there is an error with my order?
Please contact us immediately by phone or email. Our dedicated support team will be happy to assist you in resolving any issues.
Email: info@cempunk.com
(4) Where do you ship?
We ship to a wide range of locations. For detailed information, please refer to our Shipping Policy page.
(5) How do I use a coupon code?
You can enter your coupon code in the designated field located between the product list and the checkout summary in your shopping cart. Alternatively, you can also apply it during checkout when entering your payment details. (Please note: You must click the "Apply Coupon" button before proceeding to add your payment information.)
(6) What if I forget to use my discount code?
Once your order has been completed, we are unable to refund the difference for an unused discount code. However, we recommend canceling your order within 24 hours of placement. Since orders do not leave our warehouse within this time frame, cancellations are free of charge. You can then place a new order and apply your discount code.
(7) How can I change my order?
For all order changes, please contact us via email as soon as possible. We will do our best to accommodate your request before production begins.
(8) Can I cancel my order?
We accept cancellations for orders that have not yet entered production. Please send an email to info@cempunk.com with your order details, and we will cancel your order and issue a full refund. Once the printing process has started, we will be unable to cancel the order.
(9) How do I check my order status?
After a successful order placement, you will receive a confirmation email. Once your order moves into production, you will get a second update email. When your order ships, we will send a third email with tracking information. You can also check the latest status at any time via the receipt link provided in our emails. If you do not see these updates, please check your spam folder or promotional tabs, as our emails may occasionally be filtered there.
(10) Do I have to pay taxes?
No additional taxes are charged on our products. The price you see at checkout is the final price you pay.
(11) How do I return an item?
You may return items within 30 days of receipt, provided they meet our return conditions. We do not charge a restocking fee. For returns not due to a quality issue, you will be responsible for the return shipping costs. We will provide a U.S.-based return address based on your shipping location. The return shipping cost will depend on the carrier you choose. For full details, please review our Return Policy at the bottom of our website.