Shipping & Delivery
1. Order Processing and Delivery Times
Our Commitment: Order Preparation
Once you place an order, our team begins processing it immediately. This includes verifying your information, checking product quality, and securely packaging all items. Preparation and handing the package over to the carrier takes 1–3 business days. Orders are shipped Monday through Friday.
Before your order ships, Cempunk processes the order and conducts rigorous quality control checks on all items. Therefore, the total delivery time differs from the actual transit time.
Note: During promotional periods, we strive to deliver orders within standard timeframes; however, processing and delivery times may be extended by 2–4 business days.
- Total Delivery Time = Processing Time + Transit Time
- If your order contains multiple items, they will be shipped together.
Carrier's Role: Transit and Potential Delays
Once the package is handed to the carrier, it enters the international shipping network. Transit time refers to the time required for your package to travel from our shipping center to your address.
Note: Public holidays, the destination country/region, severe weather, and the operational processes of international courier companies can all affect the final delivery date.
2. Shipping Costs and Methods
International shipping costs are calculated based on several factors, including item weight, the destination country/region's postal code, and your chosen shipping method (Standard/Expedited). To view shipping costs for your location, simply add the desired items to your cart, enter your address, and select a shipping method.
Shipping Methods:
Free Shipping (Free on all orders over $59.99) — We offer free delivery; the process from order placement to receipt takes approximately 10–20 business days.
Standard Shipping (For orders between $0.01 and $59.98): A fee of $6.99 applies — Delivery takes approximately 10–20 business days from order placement to receipt.
Note: We currently only support delivery within the United States; we do not offer shipping services to other countries at this time. To place an order, please contact us via email.
3. Order Tracking
Once your order has shipped, we will send a unique tracking number to your designated email address. Please note that tracking information may not be available for the first 24–48 hours after you receive the shipment notification email. If you are still unable to track your order after 48 hours, please contact us for assistance. After receiving the tracking number from us, you can enter it on the tracking page of the courier's official website to check your package's status.
You can track your order via the following websites:
https://www.aftership.com/couriers/
4. Taxes and Duties
We do not charge any taxes; we only charge for the product and shipping costs. You can view the itemized charges on the checkout page. Any additional fees charged by your local postal service are your responsibility, and we assume no liability for such charges.
5. Communication
We value your shopping experience and hope you are satisfied with your purchase and that the product meets your needs. If you have any questions regarding shipping, please contact us via email at info@cempunk.com.
Phone: +86 19823861457
Address: Room 13A09, 14th Floor, Building 2, No. 11 Taihu East Road, Tiangong Subdistrict, Liangjiang New Area, Chongqing, 400000