Shipping policy

Cempunk is a China-based jewelry brand. All orders are fulfilled and shipped directly from China to the United States.

1. Order Processing and Delivery Times

Our Commitment: Order Preparation

Once you place an order, our team begins processing it immediately. This includes verifying your information, checking product quality, and securely packaging all items. Preparation and handing the package over to the carrier takes 1–3 business days. Orders are shipped Monday through Friday.

Before your order ships, Cempunk conducts rigorous quality control checks on all items. Therefore, the total delivery time differs from the actual transit time.

  • Total Delivery Time = Processing Time + Transit Time
  • If your order contains multiple items, they will be shipped together.

Note: During promotional periods, processing and delivery times may be extended by 2–4 business days.

Carrier's Role: Transit and Potential Delays

Once the package is handed to the carrier, it enters the international shipping network. Transit time refers to the time required for your package to travel from our shipping center to your address. Public holidays, severe weather, and the operational processes of international courier companies can all affect the final delivery date.

2. Shipping Costs and Methods

We currently ship within the United States only.

  • Free Shipping — On all orders over $59.99. Estimated delivery: 10–20 business days from order placement.
  • Standard Shipping ($6.99) — For orders between $0.01 and $59.98. Estimated delivery: 10–20 business days from order placement.

3. Order Tracking

Once your order has shipped, we will send a unique tracking number to your email address. Please note that tracking information may not be available for the first 24–48 hours after you receive the shipment notification. If you are still unable to track your order after 48 hours, please contact us.

You can track your order via:

4. Taxes and Duties

We do not charge any additional taxes — you only pay for the product and shipping costs. The itemized charges are visible on the checkout page. Any additional fees charged by your local postal service are your responsibility.

5. Contact Us

If you have any questions regarding shipping, please contact us:

  • Email: info@cempunk.com
  • Response time: Mon-Fri: 8 AM EST - 6 PM EST / Sat-Sun: 10AM EST- 4 PM EST