Jewelry Warranty
At Cempunk, we are dedicated to creating quality jewelry that is designed to be enjoyed every day. Each piece is carefully inspected before shipment to ensure it meets our quality standards.
Our Jewelry Warranty provides support for jewelry with confirmed manufacturing defects. This warranty is intended to address quality issues related to craftsmanship and does not replace or extend our 30-day Returns & Exchanges Policy.
Warranty Coverage
Cempunk provides warranty support for manufacturing defects, including:
- Broken clasps, chains, or connection points caused by manufacturing issues
- Loose stones or decorative elements caused by production defects
- Structural defects that affect the normal use of the jewelry
- Other craftsmanship-related issues confirmed by our team
If a product is determined to have a manufacturing defect, Cempunk will review the issue and provide an appropriate solution, which may include replacement, repair options, or other assistance depending on the situation.
Warranty Eligibility
If your jewelry arrives damaged or has a quality issue upon delivery, please contact us within 30 days of receiving your order.
These requests will be handled according to our Returns & Exchanges Policy, including eligibility for return, exchange, or refund.
After the 30-day return period has ended, Cempunk may review requests related to confirmed manufacturing defects. Warranty assistance after this period is limited to product quality issues and does not include refunds or standard returns.
All warranty requests are subject to review and approval by Cempunk.
What Is Not Covered
Our Jewelry Warranty does not cover issues caused by normal use, improper care, or external factors, including:
- Normal wear and tear
- Scratches, dents, bending, or accidental damage
- Damage caused by improper handling or modifications
- Loss or theft of jewelry
- Tarnishing, oxidation, or natural color changes of sterling silver
- Fading or changes caused by exposure to water, sweat, perfumes, lotions, or chemicals
- Damage caused by failure to follow our Jewelry Care Guide
Sterling silver jewelry may naturally develop oxidation or tarnish over time due to exposure to air, moisture, and personal wearing conditions. Regular cleaning and proper care can help maintain the beauty and shine of your jewelry.
Sterling Silver Care Notice
Sterling silver is a precious metal that naturally reacts with environmental factors. To help preserve your jewelry:
- Remove jewelry before showering, swimming, exercising, or sleeping
- Avoid contact with perfumes, cosmetics, and household chemicals
- Store jewelry in a dry place when not wearing
- Clean gently with a soft polishing cloth
For more detailed maintenance instructions, please visit our Jewelry Care Guide.
How to Request Warranty Service
To request warranty assistance, please contact our customer service team and provide:
- Order number
- Photos or videos showing the issue
- A description of the problem
Please email: info@cempunk.com
Our customer service team will review your request and respond within:
- Monday - Friday: 8 AM - 6 PM EST
- Saturday - Sunday: 10 AM - 4 PM EST
Warranty Process
After receiving your request, our team will evaluate the information provided and determine whether the issue qualifies as a manufacturing defect.
If approved:
- We will provide instructions for the next steps
- Replacement or other solutions will be offered based on the specific situation
- Customers must receive authorization before sending any item back
Please do not send products without contacting us first. Unauthorized returns may not be accepted.
Contact Us
If you have questions about your jewelry warranty or need assistance with your order, please contact our customer service team:
Email Support: info@cempunk.com
Thank you for choosing Cempunk. We appreciate your trust and are committed to providing quality jewelry and reliable customer support.